What's Included:
- Unlimited mileage except Banff and Jasper in Canada and Australia and certain car types worldwide.
- Third party insurance.
- Collision damage waiver liability. This covers you for damage to your hired car in the event of an accident, except
where negligence is proved.
- Theft waiver.
- Airport surcharges, with the exception of Israel.
- Bail bonds (where needed).
- All local taxes except Australia where taxes are paid locally by law.
What's Not Included:
- Personal accident insurance (PAI): this is probably covered in your holiday insurance. It is an option, which you
will be offered on collection of the car.
- Additional non-mandatory insurances.
- Insurance exclusions - see the relevant insurance sections.
- Fuel: a deposit is often payable for fuel and is usually refunded if the car is returned with a full tank. Fuel policies
vary. Please check when you pick up your car.
- Garaging, tolls, congestion charges, parking and traffic fines.
- Additional drivers charges where applicable - please check online or with our reservations department at the time
of booking. These charges are payable locally.
- Delivery and collection of your car can be arranged during normal working hours. There may be a charge for this.
- Out of hours charges.
- Optional extras.
- One-way rental charges where applicable.
- Young drivers charges where applicable.
- Licence fees in Barbados and Jersey.
Best Price Guarantee:
If you find a cheaper like for like pre-paid rental price offered by any other independent UK car rental operator
who sells car rental via a travel agent, before or after booking but prior to departure, Holiday Autos will match that
price.
Rental location (on or off airport) can affect the price, and best price will not apply where Holiday Autos’ price
including an on-airport pick-up is compared to a price with an off-airport pick-up.
Holiday Autos may need to verify the availability and conditions applicable to the lower rate to ensure that an accurate
comparison is being made. This will be done immediately, you can choose to hold on the line while this process is completed,
or alternatively our reservations agent will call you back.
Best price guarantee does not apply to promotional offers.
Period Of Rental:
Rental days are based on 24 hour units, commencing at the time of pick-up. If you wish to extend the rental
period after collection of the car, or if you return the car late, you will be charged locally at the local daily rate,
which may be higher than our rates. No refunds are payable on cars returned early.
Flight Information:
For airport pick-ups, it is essential that Holiday Autos be given the correct flight number and arrival time, before departure.
This can be done either online or by phone.
If this is not available at the time of booking, please ensure that you inform us of this at least 7 days prior to departure,
either online or by phone. No responsibility can be accepted or compensation allowed for a failed rental due to the late
provision of this information.
Drivers Age:
If you are under 25 years old or over 65 years old, age restrictions may apply in certain destinations, and in
some cases there is a young drivers charge payable locally. For more information please call 0870 400 0099.
Special Requests:
Child seats: these are mandatory in most countries and must be requested at the time of booking. Although instructions
will be provided you will be required to fit the child seat yourself. For older children, it is recommended that you take
your own booster seats. If requested and confirmed at least 7 days prior to departure these will be guaranteed.
Roof racks and ski racks: these are available in some locations and should be specially requested at the time of booking.
There is usually a charge for them which is payable locally. No guarantee can be made regarding their availability unless
you book the 'ski max' (where available).
Cancellation Administration Charge:
- Holiday Autos levy a charge for cancellation of any booking you are unable to honour prior to your collection date
(see below).
- No refunds will be given for rentals ended early, late collections, no shows or cancellations made after the rental
start date, even if cancellation protection is taken.
- All cancellations must be made in writing, emailed to cancellations@holidayautos.co.uk
or faxed to 01276 688325 (and vouchers returned) and will take effect from the date received by Holiday Autos.
Cancellation Charges:
- 7 or more days before start date £15
- 6-3 days before start date 50%
- 2-0 days before start date 75%
Cancellation Protection Insurance:
For just £5 per rental week, Holiday Autos cancellation protection insurance will protect you from any cancellation
charges payable if you are unable to honour your booking prior to the collection date. Such insurance must be purchased
at the time of booking.
Amendment Charge:
Amendments to a booking will be subject to a £5 amendment fee.
Delivery & Collection/One-way rentals:
- Delivery is normally to a local office, with a driver collecting you from your accommodation to pick up the car. A
charge for delivery and collection payable locally may apply and will be advised on booking if applicable. Delivery
and collection charges are included if you book 'the max' as part of your rental (where available).
- Collection is normally at the airport or local office.
- In some locations deliveries are available during normal working hours. If you would like your car to be delivered,
full address and delivery time must be given at the time of booking.
- Delivery and collection and one-way rentals must be booked by phone and do not qualify for a web booking discount.
Out Of Hours Charges:
In most locations flights will be met and cars supplied outside of normal working hours. However, there may be
an additional charge for this service payable locally. This will be quoted when your flight timings are given to us. In
the event that a flight is delayed, causing the car pick-up to fall outside normal working hours, the additional charge
will be made locally, where the out of hours service is available.
Driving
Licence:
- Drivers must produce a full British driving licence held for at least one year (or in some cases an international
driving licence). Drivers with a new style licence must have all sections with them.
- In certain locations and for some car types, drivers must have held a full licence for a minimum of 2 years.
- It is the driver’s responsibility to ensure that he/she has the appropriate driving licence
- Our reservations agent must be informed of any endorsements on the driver’s licence, as we may not be able to
take your booking.
- No refunds will be given for rentals rejected due to non-production of a driving licence or non-disclosed endorsements.
- Faxed or photocopied licences are not acceptable.
Rental Documents:
- The rental voucher must be presented when picking up your rental car. Holiday Autos cannot be held responsible for
rentals rejected if a voucher is not presented.
- You should retain your rental documents and related receipts for a minimum of 28 days after returning home.
Additional Drivers:
Charges often apply for additional drivers and are payable locally on pick-up. Holiday Autos cannot be held responsible
for any increase in charges. Please check online or with our reservations department at the time of booking.
Deposits:
- Deposits vary by destination.
- All customers will be required to leave a deposit to cover the insurance excess and fuel. To do so, a valid credit
card in the name of the lead driver, must be produced upon collection of the car, as a form of deposit.
- Cash deposits are rarely accepted.
- Where a deposit for fuel is payable, it will usually be refunded if the car is returned with a full tank. If the tank
is not returned full, our local car rental partner will charge for fuel at its prevailing rate. They may also levy a
refuelling charge. Please check the fuel policy when you pick up your car.
- Deposits against damage are required in some countries. A major credit card can be used for this purpose.
Provision Of Cars:
Our local car rental partner can refuse to provide a car to any customer who is, in their opinion, unfit to drive
or does not meet eligibility requirements. In such circumstances your contract with us will terminate immediately, and
we will have no further liability to you, and no refund will be due.
Number Of Passengers:
Our rental cars are insured for a maximum number of passengers. Holiday Autos cannot accept responsibility if the
vehicle is not large enough to fit all passengers and luggage on arrival if details were not supplied at the time of booking.
In the interest of safety this number must not be exceeded and if exceeded the insurance will be invalidated.
Driving Restrictions:
Restrictions are applicable when crossing country and state borders. Please consult our reservations department
at the time of booking as to whether border crossing is permitted and what, if any, charges apply.
Insurance Exclusions & Damage Excess Refund:
You will be required to leave a deposit to the value of any insurance excess, which may be charged by our car rental
partner, if the car is damaged during the rental. If purchased at the time of booking (included at no extra charge if
your booking was made online), the Holiday Autos damage excess refund product will cover you for damage excess that you
may be charged. This damage excess can be reclaimed through Holiday Autos, subject to our terms and conditions, providing
you complete an accident report form from our car rental partner and then forward a copy of this to Holiday Autos.
The damage excess refund product does not apply to prestige cars.
It does not cover damage to wheels, tyres, windows, the roof, the underside, the interior of the car, towing charges
or damage caused wilfully or recklessly. You may therefore be liable for the cost of this damage.
Insurance cover is not provided for the contents of the car in the event of theft.
In the event that keys are lost or damaged you will be liable for reasonable costs for obtaining a replacement, and further
costs if directly related to the theft of the car.
Tax:
All taxes are included except those on any extras purchased locally. e.g. One-way drop-off fees, child seats and
additional drivers.
Holiday Autos reserves the right to levy any government increases in local taxes that may be introduced after the printing
of these terms and conditions. Any additional charges payable on arrival are subject to local taxes at the prevailing
rate in that country.
Car Type/Suitability:
Holiday Autos are unable to guarantee a particular make, model or fuel type of car. The car shown on your voucher
is for guidance only and may be substituted for an alternative, similar or upgraded car (at no extra cost).
If you have booked a prestige car, the specific car booked is guaranteed.
If it becomes impossible to provide your booked car due to breakdown or an accident, a similar or upgraded car will be
provided.
If you are dissatisfied in any way with the standard of your booked car, you must advise our local car rental partner
immediately and Holiday Autos in writing within 28 days of your return. Failure to do so may result in any claims not
being accepted or settled by Holiday Autos.
Mechanical Difficulties/Accidents:
In the event of any mechanical difficulties or accidents involving your car, it is important that details are reported
to our local car rental partner within 24 hours.
In the event of an accident you must also complete an accident report form by the end of the rental period.
Local police should also be notified in the case of accidents and a signed police report obtained.
Full details of third parties should also be obtained.
Our local car rental partner must give authority to repair or replace a vehicle. Their name and contact details are shown
on your voucher and rental agreement.
You should retain copies of all rental documentation in the event an insurance company is involved.
Your insurance cover may be invalidated if this procedure is not followed correctly and this may prejudice any claim
for compensation.
A check-in form must be signed on return of the vehicle. Failure to do so may delay the investigation of disputes regarding
damage excess charges.
Complaints:
Holiday Autos aims to resolve complaints within 28 days of receipt. In doing so a situation may arise where customers
or travel agents receive a refund, goodwill gesture and/or compensation payment of a duplicated nature, from both Holiday
Autos and our local car rental partner. In such an event Holiday Autos reserves the right to recover such duplicated payments
at any time within two calendar years of such an event.
Some complaints may take longer than 28 days owing to the nature of the issue and information provided. Holiday Autos
can only consider complaints that reach them within 180 days of the final day of rental to which the rental voucher refers.
Actions against Holiday Autos are restricted to the laws that occur within the jurisdiction of the United Kingdom courts.
Additional conditions applicable to the USA and Canada
- Third party top-up insurance All rentals in the USA and Canada include third party liability insurance, which conforms
to the statutory minimum required by each state but can be as low as $5,000.
- Holiday Autos prices include excess liability insurance (also known as supplementary liability insurance (SLI) or
extended protection (EP). This offers third party liability insurance above the minimum level of protection (see above)
and increases your third party protection to $1,000,000 in respect of any claims made against you.
- EP also provides coverage up to $100,000 ($40,000 in Texas). These benefits are provided to the renter and any family
member related by blood, marriage or adoption, who, while occupying the rental car, sustained bodily injury or death
caused by a negligent uninsured/underinsured motorist. Please note that certain car rental partners do not provide this
cover.
Additional conditions for Australia
Mileage:
- All rentals in metropolitan areas of Australia include unlimited mileage, except minivans where rates include 200
kms per day.
- In country areas, rates include 200 kms per day.
- In remote areas, the rates include 100 kms per day.
- Excess kilometres are charged at au $0.30 per km.
Deposits:
A security deposit of between au $275 and au $1100, depending on car type, is statutory upon collection of the vehicle.
Any major credit card in the lead driver’s name is acceptable for this security deposit.
The max includes:
- A full tank of fuel.
- An additional named driver.
- No out of hours charges for pick-ups or drop-offs at airport locations.
- Delivery and collection where available at max locations within a 15km radius, and within office hours. Not available
in USA or Canada.
- One-way rentals - only applicable for pick-ups/drop-offs within the same country. Not available in USA/Canada.
- Cancellation protection.
Advance registration: you will need to supply us with the named drivers’ details, driving licence, date of
birth, home address, contact address during rental, passport number and place/date of issue. You can also advance register
online. This information must be received 7 days prior to rental start date.
Ski max includes:
- A full tank of fuel
- Guaranteed snow tyres or chains
- Guaranteed ski rack.
- An additional named driver.
- No out of hours charges for pick-ups or drop-offs at airport locations.
- Cancellation protection.
- Advance registration (See ‘the max’ section for details).
General Conditions
All bookings by our customers are subject to our terms and conditions.
The customer acknowledges that in making a booking with Holiday Autos he/she does so only on the basis of the material
contained in our brochure, voucher, on our website or information provided on the phone by its employees.
Holiday Autos acts as a car rental broker and agent for various independent rental companies in the countries in which
it operates. Bookings made through Holiday Autos are subject to these terms and conditions. Please note that the rental
of the vehicle will be subject to the law of the country in which it is supplied to you and for this reason you will be
required to sign a rental contract with the rental company which supplies the vehicle. You should satisfy yourself that
you understand (and agree) to its terms and conditions, as you will be subject to, and must comply with these terms, and
the local law. Please click here for further information.
Holiday Autos cannot accept liability for any charges incurred on documentation signed for and accepted locally.
Holiday Autos will not be held responsible for anyone driving under the influence of alcohol/drugs, causing wilful damage,
off road driving or driving without due care and attention. The customer will accept responsibility in respect of such
claims.This list is not exclusive.
Cars and all offers, including ‘the max’ and ‘ski max’ are subject to availability. All information
in these terms and conditions, including prices, is correct at the time of publication - June 2003.
Consequential Loss
Holiday Autos are responsible for losses you suffer as a result of Holiday Autos breaking this agreement if the
losses are a foreseeable consequence of Holiday Autos breaking the agreement. Losses are foreseeable where they could
be contemplated by the both you and Holiday Autos at the time our agreement is formed. Holiday Autos are not responsible
for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and
Holiday Autos (such as loss of profits or loss of opportunity).
Force Majeure
Holiday Autos shall not be liable itself or vicariously through its local car rental suppliers for either a failure
to perform or delay in performing any of its obligations under or pursuant to this booking, voucher, reservation, rental
or terms and conditions, if and in so far as performance is delayed, hindered or prevented by force majeure, which expression
shall mean any event beyond the reasonable control of the party in question. In the event that the force majeure persists
for more than 14 consecutive days, Holiday Autos may terminate and withdraw this booking, reservation or rental by giving
14 days notice to the clients original billing address.
All prices in the brochure apply at the time of printing (April 2003) but we reserve the right to change any of these
prices from time to time. Prices can go up or down. Please check our website for all up-to-date prices and services. Your
local travel agent or Holiday Autos reservations agent will also be able to tell you the up to date price of your chosen
car rental and of any other service advertised in this brochure before confirming your booking.
If you would like to study a further free copy of our terms & conditions in larger print for easier reading, please
telephone 01276 703738.
Our recommendation to you
As part of our continued commitment to quality customer service, we strongly recommend that, prior to signing our
local car rental partner's rental agreement, you ensure that the insurance details on this agreement match those insurance
details on your Holiday Autos car rental voucher. Any additional insurance purchases accepted to your credit card after
the rental agreement has been signed will be your own financial responsibility.
If in doubt please call us below.
Holiday Autos UK and Ireland Limited,
Holiday Autos House,
Pembroke Broadway,Camberley,
Surrey, gu15 3xd
Holiday Autos is part of lastminute.com plc
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